It is really not hard to understand why over the years so many sellers and small business owners have become so disillusioned with etsy. 😒
In my experience, which has been the last 7-ish years, their customer service basically sucks. I sometimes wonder if they even read the problems people try to present before they check a box and send off some generic reply that never addresses the problem. Perhaps all first replies are a bots and automated or perhaps they outsourced their customer service to non-native english speakers, I don't know but what I do know is that they have never in my 7 years actually solved an issue in less than 5 email exchanges. 😔
So here I sit in my new house, beginning the great unpacking, planning to re-open the online shops when I come across an issue with my etsy. See back in December last year they did a special "shop camp" thing where if you followed the steps and did certain things you got 200 free listing credits. It was pretty easy, re-do some listings, update photos, add a few videos and bingo! 200 free listing credits. 👍 Of course, I completed the steps and took those credits, and due to the way etsy works and the length of time listings are good I still had a pile of listing credits when I had to shut down for the move. I knew the move was coming and I had been reducing the number of listings on etsy as I was transitioning to goimagine (which I like a lot more than etsy anyway). At the point that I deactivated all my listings for the move I had over 90 listing credits left and had planned to use those to re-open. However, when I logged in and went to my listing manager to re-activate things the credits were gone and etsy charged me. 😣
I wrote into customer service and got a lame reply about how auto-renew works 😒(duh) and that auto-renew still takes your money while in "vacation mode" 😑 (also duh) and that the credits must have just been used up while I was shut down. 😠 Nothing quite like assuming your customers are morons you can take total advantage of. So to clarify I replied and told them they were completely wrong, first none of my listings have ever been set to auto-renew (I'm a control freak and have always had them set to manual). Second, I never put my shop in "vacation mode" because I know it can cause many glitches, I manually deactivated all my listings and wrote a notice in my announcement section. Finally etsy listings are good for 4 months but I was only closed for 2 (April and May) and those monthly statements do not show the use of any of my credits and if things had renewed then they would not all be expired now. 😏
I went back through all my monthly statements since being issued the credits and counted how many of them I had actually used and when so that I could add that to the customer service exchange even though etsy's customer service should be able to see that info themselves in my account. I have replied 3 times to provide info and screenshots and point out that the info they gave me was not correct and . . . crickets. That's right no response now. . . also no magically re-appearing credits . . .yet.
In the meantime, many items have been relisted on the goimagine shop because it works better and is easy, just select the listings, click activate and save, no listing fees, no hassles. 💗
https://goimagine.com/rainbowmaille/
P.S. It took all week but someone at Etsy finally restored my listing credits (probably because I threatened to not activate listings or re-open my shop until they did).
