Sunday, June 28, 2020

Etsy likes to nag. . .

Etsy has always loved to use auto-emails and reminder emails nagging buyers to leave reviews but now they have changed to a more "in your face" method. 😏  For those sellers who do not purchase often you may not be aware of what etsy is doing to your customers.  Some sellers have said they seem to be getting more reviews and in some cases reviews from people who have not even received their items yet. 😐  Now in my case at least I had received my order before the persistent review request appeared on my home page, but once it appears it seems to be there until you click it and go leave a review. 

They are literally putting it right in your face when you log in (this is my home page this morning).  Now that I have left a review for the order the persistent nagging reminder has gone away. 😉  I have checked and although I received an order confirmation email, and shipping notice email and even a delivery email, there was no review request email this time.  Maybe they are thinking, since some have issues with receiving emails and many do not follow through after the email, but by putting it on the home page at log in more people will respond, which would make sense because they are already at etsy and logged in so no extra steps. 😎

Now I am not saying this is necessarily a bad move but I am wondering how many people will end up getting mildly annoyed by the home page nagging.  I am also concerned about international orders or orders shipped without tracking, which is I think what leads to the review request popping up before orders have even arrived which may in fact be what is behind the rash of bad reviews of "I haven't got my stuff yet".  😟  Now maybe if we weren't in the middle of a global pandemic with severely delayed shipping all over it wouldn't be such a big deal but this particular issue at this particular time has the potential to be a really BIG deal to a lot of sellers.  



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