Tuesday, March 21, 2017

Etsy is so frustrating. . .

I mean like the actual site and people who run it are frustrating.  They claim to be a "tech" company which is stupid because they are by definition a retail sales platform not a tech company.  Furthermore if they truly were a "tech" company maybe they should have better tech and better technicians that can actually properly test and launch changes instead of this ridiculous half-assed "college try" BS.  

They changed up listing categories, they added pointless and repetitive "attributes" section which they threatened would be included in search starting the 22nd.  I spent hours and hours over a period of 2 days editing and updating all my listings and they have now announced that they are putting it off.  :-/    Seriously, after all of us did all that damn work, never mind.  arrrghh 

So lets talk about this insane and moronic "new and improved" combined checkout BS that has been "rolling out" for over 2 damn months.  That's right they announced it back in January and it's just now getting to the majority of users and guess what it's assed up and people hate it.  The announcement says you "can" purchase everything in your cart at once but the truth is that you must purchase everything in the active section of your cart because it puts everything into one GRAND total.  So instead of showing multiple small "shop" totals 20 bucks here 30 bucks there it adds everything together scaring the crap out of people with "sticker shock" when they look at their cart and find a thousand dollar total with hundreds of dollars in shipping.  Users freak out, they panic, they hyperventilate, they either close the window or they start deleting stuff.  :-(

There have been literally thousands of unhappy comments from buyer and sellers explaining all the issues they are having with the new cart and exactly why this is not an improvement but a huge pain in the ass for most.  It's been 2 flipping months and yet there are no changes, there are no improvements to help people shop, there is not even a reply from the black hole known as etsy with any kind of promise of a plan to fix this.  This weeks admin announcement did not even acknowledge the checkout at all.  :-/ 

So sales have stopped for lots of us, lots of sellers are being asked to cancel all the "accidental" purchases.  customers are convo'ing asking sellers for directions on how to make the cart work, or just asking for stand-alone sites and other places to order through, anywhere not etsy.  

So how long can etsy ignore this before they realize people aren't just going to "get over it" or "get used to it"?


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