Etsy is not Amazon. . .

I have given up on the Etsy forums, they just make me want to scream most of the time anyway.  You can't fix stupid.  😖

When I see posts by shoppers complaining they haven't gotten their order yet and all the sellers answers are just telling them to call their credit card and do a charge-back, I want to slap people.  

Seriously, I would not advise buyers to just go around randomly filing charge-backs, mainly because it's incredibly bad business and should be a LAST resort not the go to thing.  😒  Charge-backs are bad for merchants/sellers on any platform, they come with penalties and if you have too many you can loose your merchant standing, have your ability to process payments taken away, in the case of etsy shops that means having your shop closed.   

Personally, I would always ask for more information, as a statement "I haven't got my order" does not tell one anything about the situation, for instance when was the order placed?  what was the processing time on the item? is it being custom made? is it being shipped internationally?  That's not just being nosy, to me that is being responsible and getting all the facts before you go spewing out bad advice.  😐  

I know many buyers are trained in the "amazon mindset" where everything is mass produced, stocked in a warehouse, and delivered the next day.  😣  However, when ordering from Etsy shops where things are handcrafted, personalized, or custom ordered the concept of next day delivery is laughably ridiculous.  Complaining about waiting on your order even though the item's "processing time" was listed and your email receipt has an estimated ship date two weeks away is dumb, just wait the two weeks you agreed to when you made the purchase.  If you don't want to wait for it to be made perhaps you should not have ordered it, but trying to cancel may or may not work if you ordered a custom made item and the shop owner has already started making it they may not accept cancellations.  Seriously, why should the crafter be out time, supplies, and money because you didn't bother to read the freakin' details before you click buy?  If the shop does personalized stuff they can easily get behind in their processing.

My shop has a lot of "ready made" "in stock" items that do ship the next but most of the chainmaille has a 1-2 day processing time listed in case a buyer asks for a length adjustment. Custom orders for me usually take days of back and forth communication just to get the specs and details set, then I have to actually make the thing, then USPS takes days to deliver the thing.